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Customer Training — Cleveland Metropolitan School District 2023

Training instructors in Cleveland — from Once-decked returning champions to students bringing coffee, flowers from a husband, pizza, and kindergarteners about to read off the charts.

We trained instructors in Cleveland last week, and it’s hard to decide what the best part was.

Maybe it was the fact that one returning instructor is such a promoter that she had a Once sticker on her computer, was wearing a Once lanyard, was wearing a Once t-shirt, and was wearing matching socks.

Maybe it was when students from a self-contained class brought a cup of coffee that they had made for me.

Maybe it was when an instructor’s husband surprised her with flowers to celebrate the start of the school year.

Maybe it was the delicious pizza from Primo’s.

Maybe it was the awesome attitudes that all of the instructors brought to the practice we did.

Maybe it’s the fact that all of this school’s kindergarteners will be receiving Once and that their reading growth will be off the charts!

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